FAQ

Frequently Asked Questions

Who Do I Contact With Questions?

mailto: Support@kornmann.design

We try to answer email all inquiries within 24h on business days.

When Will You Proceed My Order?

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you can expect from shipping:

UK 7-10 Business Days

EU 7-10 Business Days

US 7-10 Business Days

South America 10-15 Business Days estimate

Asia 10-15 Business Days estimate

Africa 10-15 Business Days estimate

Australia & New Zealand 10-15 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner. 

Where Are You Located?

Kornmann Design

Matthias Corvinus Str.28

A-3100 St.Poelten

What If I Receive A Defective Product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to support@kornmann.design, otherwise we can't accept the refund.