Shipping - Kornmann Design

Thank you for visiting and shopping at Kornmann.design. Following are
the terms and conditions that constitute our Shipping Policy.

SHIPPING POLICY

Shipment processing time

All orders are
processed within 1-3 business days. Orders are not shipped or delivered on
weekends or holidays.If we are experiencing a high volume of orders, shipments
may be delayed by a few days. Please allow additional days in transit for
delivery. If there will be a significant delay in shipment of your order, we
will contact you via email or telephone. 

Shipping rates & delivery estimates*

Shipping charges for your order will be calculated and
displayed at checkout.UK 7-10 Business Days
EU 7-10 Business Days
US 7-10 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Africa 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate 

Delivery delays can occasionally occur. *We do not guarantee shipping times.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

Kornmann.design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders) 

Damages

If you receive damaged merchandise, please take a picture and email us the picture at support@kornmann.design right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.  

Shipping Plus Service Terms

If your package does not arrive, arrives damaged or was stolen, our shipping protection will protect you. Either we will reimburse you for the cost of the ordered items or you will receive a new delivery. The price of shipping protection and taxes are not included. 

LOST ITEM TERMS

What are lost items?

If the tracking status is not "delivered" and at least 35 days have passed since the order was placed. Please contact our protection team at support@kornmann.design after 35 days have passed since the order was placed.

If the address is incorrect.

Sometimes a package cannot be delivered due to a wrong address. In this case the package will be returned to Kornmann Design. In this case the package is not lost, please contact the Doggykingdom customer support support@kornmann.design

If only part of the order was delivered

If an item is missing in an undamaged package, please contact the customer support of Kornmann Design support@kornmann.design

If your order got stuck in customs.

It is not a protected case if the shipment gets stuck in customs. Here you pay the customs fees to receive your package.

When an order is shown as "unfulfilled".

Please contact support@kornmann.design for this purpose.

If the order is shown as "delivered" but has not yet been delivered.

Please wait 5 business days after the last update to open a case.  

STOLEN ITEM TERMS

If the status is "delivered" but the package is not here / has been stolen we need a police report including the following: I have ordered a package from Kornmann Design and have purchased a shipping protection from Doggykingdom, this department needs the police report. From the status “delivered” the police report has to be provided within 14 days to our staff.Then you can open a case and send us the report and your order number.A falsified police report can and will result in legal consequences.If a package is marked as "delivered" but has not actually arrived and there is no evidence that it has been stolen, please wait 5 days after the "delivery date", but no longer than 14 days, to ensure that it has not been misdelivered or found by anyone.

If a delivery was made to a wrong address.

If the delivery address in the checkout at Kornmann Design was entered correctly but the package was delivered to a wrong address you can open a case.